
I had picked up a BSNL 3G connection a few weeks back hoping for a faster internet connectivity on the move on my N900. The N900 being a mobile computer, I’m able to do most of the work on that without having to boot up the computer. It’s also an advantage having a fast connectivity on the mobile with the 4-8 hour power cuts in Bangalore, the UPS doesn’t hold up with WIFI connectivity too long during an outage.
When you get a prepaid connection from BSNL, their initial 120 topup gives 25 MB download free. The call rates also seed reasonable. I was pretty impressed with the speeds I got on the mobile. Here’s the screenshot of the speed test on the N900′s browser:
That’s pretty decent speeds for general surfing, VOIP calls, and IM. Even Skype calls go through without any major breaks in the call. This kind of speeds after the ultra slow Edge speeds on Airtel GPRS was mindblowing.
Now the free usage was coming towards it’s end, and I had to look for ways to top up the balance. After surfing around the unintuitive BSNL portal, I found that their portal shows data plans for prepaid and postpaid over at http://karnataka.bsnl.co.in/3G/dataplans.htm.
First stop’s their dealer
The dealer I got the connection from had no clue about how to get this done. The BSNL rep who was at the shop also was clueless about 3G data plans. He asked me to call the customer care folks to find out the details.
2nd stop: Customer Care Number
Customer care on the other end just want to end the call as fast as possible. The first time I called customer care, the person hardly heard what I was asking for and told me some instructions to get Blackberry service on the mobile and dropped the line. The next call I got through asked me to SMS some text to a number. When I did so, I just got a reply message that the option I messaged was wrong!
Still getting no where!
I searched for other dealers on the way to office and dropped into one more place – they too were clueless about the 3G data recharge. Next stop, Customer Service centres. I hunted and found their CSC locations and phone numbers from their site. I tried the two locations closest to me, and tried calling up to find how to reach there. No replies on the numbers listed on the site!
Recharge online?
They advertise that you can recharge online on their portal portal.bsnl.in. Well you can, if you have the patience for the site to load up. My luck’s been so good this far, that when I try logging to recharge, I never get past the login screen. Luckily I found another service to recharge my talktime balance for BSNL. Unfortunately, neither BSNL or other recharge portals I’ve checked out, provide data recharges for BSNL’s 3G serviceUnfortunately the other recharge portals I’ve checked out don’t provide data recharges for BSNL’s 3G service.
Update: I did check out the BSNL portal after reading a comment from Uday, using Internet Explorer, the site did go through and I did see a data top-up option. But the payment options don’t include a credit card, you’ll need an account from one of the National Banks to pay on the site. The banks I have accounts in don’t seem to be on the list there.
I still have yet to get the data plan top-up done. If any of you know how to get this done, and a CSC/dealer where the people know how to do this, do let me know by commenting below! BSNL’s service is good while it runs, when you need help, you’re on your own. Their service is like a do-it-yourself kit where the instructions are missing.